From the moment I arrived which was well before check in at 3:00 pm, it was around 11;00 and the staff was able to get me into my room earlier than expected which I really appreciated. The folks working the front entrance greeting people were typical Filipinos, very welcoming, friendly, smiling and being so professional. I so love the culture here in this beautiful country and I wish I could take everyone I meet home with me. Ive never met a people who works so hard and takes such pride in all they do. The staff helped with my 4 pieces of luggage and then helped me get it to my room. I went to the lounge at dinner time and ordered some food from the kitchen and it was delicious and Ronald and the ladies at the bar - Marie and Mikee took very good care of me. When I left there about 4 hours later, I felt as if they were family. I went back the next evening for drinks, many of them and of course, the same smiling, hard working brothers and sisters I had met from the evening before who remembered exactly what I was drinking, they remembered my name and of course I got the greeting of the day, good evening Sir Wally Po. Makes me proud to get to know these wonderful Filipinos and Filipinas. I will be back in November or December and spend another 3 months if not longer. I truly have had a wonderful extended vacation here traveling around the island of Luzon and look forward to coming back. I can HONESTLY say, Philippines has my whole heart
Mark
luty 2025
The Customer Service is excellent. Everything I asked, called for were answered efficiently and professionally. The Personal Touch by the hotel Staff were also noted, "Sir, how was ur breakfast???? How you doing today sir?????, etc., etc." Marriott Cafe's Staff were very generous with their complimentary offers, fruit plate, pan de sal, fruit juices."....Very well noted. I should probably go back there and see if the teatment of their guests have changed.....Keep up the good work fellows. You deserve a 5 Star category....
Surel
styczeń 2024
Booked the cheapest room for a 4-day stay in Manila and it was our anniversary so the staffs surprised us with some decorations and complementary cake. They upgraded us to a bigger room with view and lounge access. The staffs were very accommodating. 5-10mins walk to Resorts World (mall) with many restaurants and shops to choose from. Just minutes away from NAIA T3.
Hannah_ana88
wrzesień 2022
Dinner buffet is good.
Alice
styczeń 2025
Perfect location to who needs a relaxing night before next flight. Breakfast was amazing, lots of option.
Roberta
maj 2024
Good thing is nearby from airport and they provide free pick up and drop from Runway Bridge. As well property was so good and rooms are spacious. Breakfast was also good and staff is helpful.
Prakashpanchal
grudzień 2024
Near airport. Great restaurant especially, Cru steak house, they serve excellent steak, and oysters! Steak was done perfectly at medium rare, for my tenderloin.. Staff was great, especially Kevin whom served us on both nights. yes , we went back on 2nd night!!
Song
październik 2023
the reservation team were exceptional. They arrange transfers from and to the airport and despite a large delay they still waited for me. As a lady traveling alone this is a great relief. Thank you so much in particular Anthony who WhatApped me to let me know where he would be waiting and Reggie Joseph who sorted out the transfer bookings.
Kerry
maj 2024
I like that they let us check in early cos our flight arrives early in the morning. Shoutout to Ericka staff at the breakfast buffet who went above and beyond to look for ripe mangoes for me. All the staff were very friendly. We were very well taken care of .
Analyn
luty 2025
Room was great, breakfast was really good however, it would have been nice if the menu in all servings be changed at least every three days.
Joseph
październik 2024